Privacy Policy

Shri Murari Jewellers — Effective date: May 24, 2026
Applies to the Shri Murari Jewellers mobile app (iOS and Android) and related services.

Shri Murari Jewellers (“we”, “us”, “our”) operates the Shri Murari Jewellers mobile application and website. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what choices you have. By downloading, registering for, or using our app, you agree to this policy.

1. Information we collect

We collect information in the following categories:

1.1 Information you provide

• Account & profile: Name, mobile phone number, password (stored in encrypted/hashed form), and optional profile photo you upload.
• Delivery addresses: Name, phone, address lines, city, state, PIN code, and default-address preference you save in the app.
• Quote & enquiry requests: Product you enquire about, email address, and any message you submit.
• Support messages: Name, email, phone (optional), subject, and message if you contact us through our website support form.

1.2 Information collected automatically

• Authentication data: One-time passwords (OTP) sent for registration, login, or password reset (processed through our OTP/SMS or email providers).
• Device & push notifications: Push notification token (e.g. Firebase Cloud Messaging / APNs), device platform (iOS or Android), and related identifiers needed to deliver notifications you enable.
• App activity: Wishlist items, in-app notifications history, and actions needed to provide app features (for example viewing products or saving favourites).
• Technical & security logs: IP address, request timestamps, app/API usage, and error or security logs generated when you use our services. These help us operate, secure, and improve the app.

1.3 Information we do not collect

• We do not collect precise GPS/location tracking through the app for advertising purposes.
• We do not collect payment card or bank details inside the app unless you separately provide them outside the app (for example in-store or by phone).
• We do not knowingly collect personal information from children under 13.

2. How we use your information

We use personal information to:

• Create, authenticate, and manage your account.
• Display products, categories, banners, live/reference gold and silver rates, and app content.
• Save and sync your wishlist, addresses, and notification preferences.
• Process quote or product enquiries you submit.
• Send transactional messages (OTP, account/security notices) and, if you opt in, promotional push notifications about products or offers.
• Respond to support requests and improve customer service.
• Maintain security, prevent fraud or abuse, and comply with applicable law.
• Analyse aggregated or de-identified usage to improve app performance and features.

3. Data linked to you

The following data is linked to your identity (your account):

4. Third-party services

We use trusted third-party providers to operate the app. They process data only on our instructions and for the purposes described in this policy. These may include:

• Cloud hosting & storage: To run our servers and store app data and uploaded images (such as profile photos).
• Firebase / Apple Push Notification service: To deliver push notifications to your device when enabled.
• SMS/OTP providers (e.g. Twilio): To send one-time passwords for registration, login, or password reset.
• Email delivery: To send OTP or support-related emails where applicable.

We do not sell your personal information. We do not share it with third parties for their own independent marketing without your consent.

5. Legal basis (where applicable)

Depending on your location, we process personal data based on:

• Your consent (for example push notifications or optional profile photo).
• Performance of a contract or steps at your request (account creation, quote requests, app features).
• Our legitimate interests (security, fraud prevention, service improvement).
• Compliance with legal obligations.

6. Data retention

We retain personal information only as long as necessary for the purposes described above, including while your account is active and for a reasonable period afterward for legal, tax, accounting, or dispute-resolution needs. When you delete your account, we delete or disassociate your profile, addresses, wishlist, device tokens, sessions, and profile photo as described on our account deletion page. Some business records (for example past quote enquiries) may be retained in de-identified or unlinked form where permitted by law.

7. Your choices and rights

Depending on applicable law (including Indian law), you may have the right to:

• Access or update your profile and addresses in the app.
• Withdraw consent for optional processing (for example disable push notifications in device settings).
• Request correction or deletion of your personal data.
• Object to or restrict certain processing where legally available.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling a request.

8. Account & data deletion

You can delete your account directly in the app (Profile / Account / Settings → Delete account) or by following the steps on our dedicated page: https://www.shrimurarijewellers.in/delete-account. Deletion removes your profile, sessions, saved addresses, wishlist, notification tokens, and profile photo linked to your account.

9. Security

We use reasonable technical and organisational safeguards (such as encrypted connections, access controls, and hashed passwords) to protect your information. No method of transmission or storage is completely secure. Please use a strong password and keep your device secure.

10. Children’s privacy

Our app is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, contact us and we will take steps to delete it.

11. International transfers

Your information is primarily processed in India. Some of our service providers (for example cloud hosting, push notification, or SMS services) may process data in other countries. Where required, we take steps designed to ensure appropriate protection consistent with this policy and applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted at https://www.shrimurarijewellers.in/privacy with a revised effective date. Continued use of the app after changes means you accept the updated policy. For material changes, we may also notify you in the app where appropriate.

13. Contact us

For privacy questions, data access requests, or complaints, contact:

• App / business name: Shri Murari Jewellers
• Email: shrimurarijewellers@gmail.com
• Phone: 8344444237
• Address: SA-1/177-K near Kali Mandir, Pandeypur, Gazipur road, Varanasi
• Website: https://shrimurarijewellers.in
• Support: https://www.shrimurarijewellers.in/support